All members are welcome to complain to our Customer Service Department of TIANYD brand management center immediately if feeling unsatisfied with our service. The member can complain us by the way as follows:

18825072712/18825077292 10:00am ~ 5:00pm of Monday ~ Friday every week.

Alternatively, the member can complain us via the website of TIANYD, i.e.: 

Login website → member service → select “Customer Message” → open complaint page

Enter the authentic name and contact method of complainant and complaint content. 

Alternatively, the member can complain us via the WeChat number:

The member can go to the WeChat platform of TIANYD to scan the QR code of TIANYD, and then leave the message on the platform directly. 

Regulations of TIANYD brand management center 

TIANYD will make a clear response within 24 hours after receiving the complaint of member. Certainly, your rationalized suggestion or your story that makes you touched is also welcome.

Living in sunshine, TIANYD is welcome to your guidance 

The beauty and hairdressing service is a labor-intensive skill-oriented service; especially for the hairdressing, it is very difficult to establish a fixed operation standard. Every member may need the customized service and such industrial characteristics can not be avoided. However, TIANYD brand will optimize the service flow and use its every endeavor to improve consumer satisfaction. 

TIANYD brand is keeping on improving service quality and is executing the clear management modes to let all members know the clear services of TIANYD. 

All TIANYD members are welcome to supervise the service quality of TIANYD, and are welcome to respond us the service problem of TIANYD. TIANYD is surviving by relying on all members and TIANYD will cherish every member like you.